Business FAQ:

Business FAQ from Sellwell (Group) Small Appliances Factory

Business Frequently Asked Questions

1. Which price terms we support ?
Generally we support FOB, CIF(C&F) and EX-work price term but other price term can be negotiatable.

2. How to request for quotation
After browse our website, if you are interested in some of our products, you can send query here. http://www.zeware.com/contact-us When you send inquiry, please kindly send your company and contact information as well. So, we can recommend appropriate products to you. We are also looking for reliable and professional partners. to build friendship of trade relation in the near future!


3. How to place order
If you have found what you are looking for, you can order by email or by fax. At the moment we only accept these two ways as the official order forms.

Order standard parts
Here standard parts mean the products we show on our printed or electronic catalogs with our own part numbers. When you order, to list our product model numbers are preferred. If you don’t know our model numbers, please give us short descriptions of product you want to purchase. The useful information includes product shape, size, order quantity, color, etc.

After our sales team accept your order request, usually they will work out the proforma invoice for your confirmation. The proforma invoice (P/I) has all the necessary dealing and delivery and our banking information. If customers confirm the PI, he confirms the order in the meantime. We will immediately arrange the production.

Custom design and production
To meet various applications, customers often have modification requirements on our standard production, or ask us to work out new products with their schematic, drawing, graphics or real samples. After we receive these materials we usually have the time of 3 to 7 working days to evaluate the possibility of production. We will let customers know the evaluation result. If it is valid we will work out the quote and PI as per customers’ requirements.

For custom products we will charge customers R&D cost and possibly new tooling cost. The new tooling cost will be refunded to the customer if the coming order volume reaches our requested amount.


4. Payment
We only accept three payment ways at this moment normally. One is T/T (telegraphic transfer or wire transfer), and L/C and the other is Western Union transfer.
Payment is transfered and received before shipment.

T/T: Our bank takes about 1 to 7 working days to receive the payment from the different regions or countries. The selected currency is US dollar and Euro. We have two accounts for separately receiving USD and Euro. When our sales representative quotes with USD, please transfer only USD to our specified USD account, to avoid the rejection of money by the bank.
Customers please fill in the money transfer application forms exactly with the banking information we provide, especially the account number and beneficiary's name. Even with the minor spelling name of the beneficiary or account number, the money will be rejected by the bank. If the money is rejected by our bank, customers need to ask your transferring bank to send cable correction message to our bank within 15 working days, otherwise the money will be returned after 15 working days.

Western Union: This is the fastest way to transfer the money. We can receive the money in several minutes if customers wire the money successfully. It is also an easy transfer & receiving way of money. After customers wire the money, please let us know the MTCN (Money Transfer Control Number), sender’s full name and the exact amount that you send.


5. Shipment
a. For sample order, we use courier like DHL, UPS, TNT, FEDEX, EMS. UPS as our prefer. You can assign you own courier.
b. For larger order, air cargo or sea cargo is the best choice. You can also assign the forwarder to make the transportation.

EX Works That means customers will take care of the delivery after the ordered products are available. Customers tell us the valid courier account number before shipment, so we can ask the courier to collect the goods. Customers can also arrange couriers, forwarders and shipping agents to collect the orders at our warehouse, after we notify it is ready.
If under EX Works term, customers need us to send the goods, we will charge the necessary fee into the proforma invoice.

For a declared value over $5000 for a delivery, we will levy customers the customs handling charge $100 a lot.